Frequently Asked Questions (FAQs)

 
 
 

Q: How do I schedule a tour? Do you accept walk-ins?

A: You can schedule a tour by calling the office at (412) 683-8683 or submitting a contact form on our website. Because our Leasing Office is off-site, we cannot accommodate walk-ins.

 

Q: How do I apply for an apartment?

A: Applications can be found on the website under the ‘Apply’ tab or by clicking the ‘Apply’ button next to your preferred floor plan.

 

Q: Who needs to apply?

A: All applicants for one apartment will apply together and each occupant must submit their information. A cosigner will also need to apply if deemed necessary by the Leasing Office.

 

Q: Are there any upfront fees?

A: We require a $50 application fee and one security deposit per apartment. Security deposit amounts are dependent upon apartment size:
            Studio: $1,000
            1 Bedroom: $1,200
            2 Bedroom: $1,500
 

Q: What documents can I use to provide proof of income?

A: We will accept a J-1, I-20, F-1, two most recent pay stubs, bank statements, or an admissions letter.

 

Q: Do I need a cosigner?

A: You will need a cosigner if you or your roommates cannot show significant income with the documents above.

 

Q: How will I know if my application has been approved?

A: A member of our staff will reach out if your application has been approved or if we need more information to move forward.

 

Q: Do you offer short term leases?

A: No, we do not offer short term leases. All leases will run for 12 months.

 

Q: How can I pay rent and when is it due?

A: Rent is due on the first of the month, every month. Please note you will not receive a bill. Rent can be paid online via the Resident Portal with an e-check, credit, or debit card.

 

Q: What utilities are included in rent?

A: Water, sewage, and trash removal are included in rent.

 

Q: Do you offer furnished apartments?

A: Typically, no. Please contact the Leasing Office for more details.

 

Q: Is parking available?

A: Yes, we have a limited number of outdoor parking spaces available for $40 per month or indoor garage parking for $65 per month.
 

Q: Is on-site laundry available?

A: Yes, all 1- and 2-Bedroom apartments offer in-unit laundry. There is also a common laundry room in the building. Common laundry is $1.25 per load.

 

Q: Do you allow pets?

A: We are a cat friendly community. To add a cat, we require a $300 non-refundable pet fee as well as an additional $10 per month. There is a limit of 2 cats per apartment.

 

Q: Is access to the building secured?

A: Yes, every building entrance always remains locked and requires a building key to access. 
 

Q: Can I reserve the building's social room?

A: Chalfont does not have its own social room, but any Chalfont resident can reserve the social room at Sherwood Towers on a first come, first served basis.

   

Q: What will I need to provide before I can move into my apartment?

A: All required income documents, application fee, and the security deposit. All occupants and cosigners must have signed the lease agreement and paid the first month’s rent. Anyone picking up keys should bring a government-issued photo ID.

 

Q: How can I submit a maintenance request?

A: You can submit your maintenance request online via your Resident Portal or over the phone by calling (412) 683-8683.

 

Q: What do I do if I have a maintenance emergency?

A: If you have an emergency during normal business hours, please call (412) 683-8683. If you have an after-hours maintenance emergency, you will need to call (412) 242-5390 and follow the prompts.

 

Q: I want to renew my lease. What do I need to do?

A: You will be sent a lease renewal offer approximately 120 days prior to the end of your current lease. To renew, you will simply need to accept the offer online via your Resident Portal.
 

Q: I will be moving out. What do I need to do?

A: 

  • Notify the Leasing Office in writing of your intent to move.
  • Provide a forwarding address to the Leasing Office.
  • Schedule your Duquesne Light electric account and any cable or internet accounts to end on the last day of your lease. The Property Manager will terminate your gas account.
  • Upon move-out, remove all items and trash from the apartment, make sure the apartment is clean, and return your keys to the Leasing Office.